Business Email Hosting to Connect & Collaborate

Frequently Asked Questions

• What is email hosting?

  Email hosting is a service that allows you to send and receive messages from custom email addresses matching a specific domain name e.g. yourdomain.com Email hosting features services such as spam filtering, email forwarding, autoresponders, webmail, and many more. Unlike free mail services, the ScalaHosting email plans include 24/7/365 friendly and caring technical support, which will help you with any questions or issues you may have related to our platform.

• Is ScalaHosting email hosting suitable for small businesses?

  ScalaHosting is an web and email hosting provider with services specifically designed for business users – small, medium, or big. If you are just starting out, you may choose between three robust email plans with different resources. If you are a medium or a big business - hosting your email on the Cloud would make the most sense. Cloud VPS services will give you the ultimate security and features for smooth email communication and collaboration.

• Can we send bulk mails with the ScalaHosting shared hosting email services?

  The StartUp, SmallBiz and Medium email hosting plans are not suitable for sending bulk email. If you have a big newsletter with thousands of subscribers - the Cloud VPS solution would be the best email hosting service for your needs.

• Do I get a SPAM protection service?

  All email hosting services feature advanced SPAM protection which blocks 99.7% of the junk mail.

• Do you offer webmail?

  Yes, we offer webmail access. You can check your inbox from any browser anywhere in the world as long as you have an internet connection.

• Can I recover my email messages if I lose them?

  Your email accounts are safely archived on a daily basis to a remote backup server in another data center. In case of a disaster, your email hosting provider may easily restore them to a working status.

• Can I create email forwarders and autoresponders?

  You are absolutely free to set up email forwarders and apply various filters to automatically forward messages to specific email addresses. You can also create autoresponders which will send an automated response to every sender. Autoresponders are great if you are on vacation or away from your email for a significant period of time.

• Which email hosting plan is right for me?

  If you are a big business managing over 100 email boxes, you need the Cloud email hosting service as it comes with perks like improved Inbox delivery and priority support. If you manage less than 100 email boxes - you can choose between the StartUp, SmallBiz and Medium plans. All of our email hosting services come with 24/7/365 technical support and at an affordable price.

• Do you offer a free trial for email hosting?

  You can use the ScalaHosting email hosting services and request a full refund within the first 30 days of signing up. Alternatively, you may use the anytime money-back guarantee and request a refund for the unused portion of service.

• Should I choose a free email provider?

  Many providers offer free email services and, from a client standpoint, they might seem very tempting. But if you are looking to host your business mail correspondence, you need much more security and reliability than what a free option can offer. Additionally, free email services often come with no support from the host, making it really hard to solve connectivity issues or setup difficulties.

• How do I transfer my email boxes to ScalaHosting?

  Transferring your email boxes to ScalaHosting is an effortless and hassle-free process which is completely free. We simply need login details to your old email hosting service to transfer everything. You may continue sending and receiving messages while we are performing the transfer.

• Will I lose any emails during the migration?

  No email messages will be lost during the migration. We will transfer all existing inboxes and all your emails, notifying you after the migration is over.

• How long does it take to transfer my emails?

  In 90% of the cases, the email account migration takes less than 3 hours. The duration mostly depends on how many email boxes need to be transferred and the amount of data they store.

• Can I host a Microsoft Exchange mail server with ScalaHosting?

  Our hosted email and managed cloud VPS plans are all Linux-based, which allows for the use of various email servers and clients. As Microsoft Exchange is a licensed product that requires a Windows-based configuration, you will have to choose one of our unmanaged VPS plans and set up everything yourself.

• Can I create email accounts with multiple domains?

  Each user on the email hosting plans with Scala is allowed to create unlimited email accounts with the service. If you choose any of the SmallBiz, Medium, or Cloud plans, you can also add multiple custom domain names and create unlimited email boxes with each. As an administrator, you can allocate different storage space to each inbox on a per user basis.

• Can I upgrade to a higher email hosting plan?

  You can upgrade to a higher hosted email service at any time with just one click from your client area. This way, you will be able to create email accounts with multiple domains, take advantage of more collaboration tools, and utilize more storage space.

• How does the 24/7 technical support work?

  Technical support is always available. You can contact our technicians via the live chat and instantly talk to one of our friendly operators about any issues with your email account. Alternatively, you may open a support ticket and get an initial response within 15 minutes.

• How do I get started?

  Just click on the button below to choose your email hosting service to start your new online journey. The account is activated automatically and ready for use within minutes.

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