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Frequently Asked Questions

• What is web hosting?

  Web hosting is a service that lets you rent web space on the internet to publish a web site. Email services are usually also included in most web hosting packages. Same goes for the domain registration of your first site name. The domain name is the address people enter in their browsers to access a specific website.

• What is shared web hosting?

  Web hosting services are powered by computers that are connected to the internet 24/7/365. Those computers are called servers. Shared web hosting is the most popular service because it is the most economical way to publish a website online. In shared hosting, multiple sites utilize the physical resources of a single computer (server). This is where most of the disadvantages of the service come from. If you happen to have a bad neighbor on the server (another website), it may slow down your website at times, get your IP blacklisted, or even open security issues risking the safety of your own site and data.

• What is cloud hosting?

  Cloud VPS hosting is the next step in the evolution of web hosting. It is the most advanced and effective server solution available today. Cloud hosting plans allow the website owner to run their project in a high performance, secure, and reliable environment.

  Unlike shared solutions, cloud VPS hosting provides you with guaranteed server resources for your site alone. This makes the service highly reliable, delivering consistently fast performance and ultimate security. Having your website on the cloud is just as easy as shared web hosting because ScalaHosting manages all technical aspects for you. Great scalability for high traffic websites and ecommerce stores.

• Is cloud hosting faster than shared hosting?

  In most cases, cloud hosting is significantly faster than shared hosting. The huge advantage of the cloud is the speed consistency. Unlike shared hosting, where your website may be slow at times, causing your visitors to leave, cloud VPS solutions feature dedicated CPU/RAM resources in an isolated server environment. Same goes for dedicated servers but the high prices there may discourage small businesses and startups to take such a huge step from the beginning. You can lean more about how cloud hosting compares to shared hosting in the video below.

• Is Shared Hosting secure enough?

  Web hosting providers generally take extensive measures so all their web hosting services are inherently secure. They place all servers in heavily-protected global data centers, ensuring risks from server breaches are brought down to a minimum.

  That being said, shared hosting has one major flaw and that is…well…being shared. There are often more than a hundred people on the same server as you, and a vulnerability in of their hosting accounts can easily affect yours as well.

  In contrast, web hosts that offer VPS and dedicated server solutions, can set up an isolated environment for your project(s), free from pesky neighbors. The client benefits from full customization control, so they can secure their website files as per their needs. It’s the best web hosting type in terms of protecting sensitive data.

• Which is the best web hosting plan for me?

  That depends on your goals and the type of a website you are looking to host. Shared hosting is the most affordable/economical way to get a website online. It is suitable for small websites where high performance, consistent speed, high security, and scalability are not a prime concern. VPS Hosting plans are ideal for growing websites, digital agencies, online stores, and site owners who are worried about performance, SEO ranking, user experience, and conversion rate optimization. If you want to learn more about how to optimize your website for people, check out the webinar below.

• Do I get a free domain with ScalaHosting?

  Yes. Regardless of the plan you choose, you can sign up with ScalaHosting with a new domain name we will register for you absolutely free of charge. The free domain is renewed at the standard rates.

• How do I transfer my website to ScalaHosting?

  Migrating your website to ScalaHosting is a free, effortless, and smooth process that happens under our strict supervision. Simply pick up a date and time when you would like our migrations team to transfer your data And share your login details to the old server. Our team will move everything and ensure your website is working properly afterwards.

  Technical support is available 24/7 to answer any questions you may have.

• Will my website go offline during the free site migration?

  No. Your website will not be down even for a second. The migration process is smooth, hassle-free, and we are always available to help if you have questions.

• How long does it take to transfer my website?

  The migration time may vary depending on the size of your website and how much data we need to transfer. In 95% of the migrations, it takes less than 2 hours.

• Can I upgrade my web hosting services?

  Unlike shared hosting, cloud hosting gives you true scalability and allows you to upgrade your CPU, RAM, and disk space with a single click. With shared hosting you are tied to fixed plans with pre-defined CPU, RAM, and disk space resources.

• How does the 24/7 technical support work?

  Technical support is available 24/7. You can request technical assistance via the live chat on the website (instant response) or via a ticket/email (~15 minutes response time). Technical support covers everything related to your web hosting account. ScalaHosting technicians are friendly, caring and you can feel safe to rely on them when you have a technical question or an issue that has to be resolved.

  See what the Joomla Co-Founder Brian Teeman says about ScalaHosting technical support.

  

• Is there a Money Back Guarantee in case I don’t like your web hosting?

  ScalaHosting is an industry leader when it comes to web hosting services and more specifically VPS hosting. Our focus is on delivering top-tier shared and virtual private server solutions with a strong focus on performance and uptime.

  Still, if you find our hosting plans insufficient, you can easily contact us and take advantage of our Anytime Money Back Guarantee for the unused time.

• How do I choose the right web hosting service?

  Every provider offers a plethora of hosting plans, and novice users can easily get confused by all the choices. That’s why outlining your project scope and needs in advance is always a great help.

  As a rule of thumb, very small websites and personal projects can often fit on a shared hosting account, but if you intend to grow a business or host a successful ecommerce shop - VPS hosting should be your first consideration.

• How do I get started?

  Convinced we are the best web hosting company for your needs? Just click on the Get Started button below. That will let you choose the right hosting plan for your website. Once you sign up, the service will be activated immediately. You can then either contact support to migrate your existing website or start building one from scratch.

  GET STARTED